Handling the customer email queries. Incoming and outbound communication support. Collecting data for customer satisfaction survey. Following up with customers and confirm whether the customer is satisfied or not with given product by conducting Customer Satisfaction Survey. Handling & listening to irate customers (if any). Collate and manage customer feedback received via all channels proactively in accordance with the company s service standards and policies. Generate and manage customer feedback report on a monthly basis. Minimum Qualifications: Excellent English, hindi language (written and oral) and communication skills. Good general knowledge, a curious mind and ability to work independently as well as a part of a team. Candidates from a customer service background(Preferably BPO/Call centre/Hospitality). Gra duate freshers or Experienced -Undergraduate(10th/10+2/10+3) with minimum 6 months of Any Work experience can apply. Technology /Internet savvy. Willingness and initiative to complete all pending works and not sit back until asked for. Keywords : customer handling , Customer Care, Customer Care Executive , Customer service, Telecalling ,customer management , Tele calling, Customer Handling ,Customer Relationship Management,
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